Refund policy

Return & Refund Policy

To ensure fairness and protect both our customers and our team, we require an unboxing unedited video as supporting evidence for claims on damage, missing items, or wrong product.

Claims without video will be subject to further verification and approval.

Kindly make sure to record a clear video from the moment you receive the sealed package until it is fully opened, showing the items inside.

This helps us verify any concerns quickly and process your request smoothly.

Thank you so much for your understanding and cooperation. 

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